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The following materials are for use by local and state associations when considering and developing a local ombudsman program.
National Association Ombudsman Materials
- Fact Scenario for Ombudsman Program Role Play 2012 (DOC: 55 KB)
Montana Association Ombudsman Materials
- Ombudsman Policy/Procedures (DOC: 29.5 KB)
Naples Area Board Ombudsman Materials
- Ombudsman Program Outline (PDF: 102 KB)
- Ombudsman Process (PDF: 91 KB)
- Ombudsman Procedures (PDF: 88 KB)
- Ombudsman Tips & Guidelines (PDF: 146 KB)
- Ombudsman Log (PDF: 147 KB)
- Evaluation Form (DOC: 17 KB)
Ocean County Association Ombudsman Materials
- Ombudsman Process Brochure/Sample (DOC: 2.44 MB)
- Ombudsman Process Overview (DOC: 152 KB)
- Ombudsman Oversight & Committee Guidelines (DOC: 155 KB)
- Ombudsman Script & Forms (DOC: 166 KB)
- Evaluation Form (DOC: 17 KB)
Portland Metropolitan Association Ombudsman Materials
- Ombudsman Program Overview (DOC: 153 KB)
- Ombudsman Process (DOC: 130 KB)
- REALTOR® Ombudsman Programs (PDF: 1.4 MB)
Pueblo Association Ombudsman Materials
- Ombudsman Procedures Overview (DOC: 27.5 KB)
- Ombudsman Guidelines (DOC: 29 KB)
- Ombudsman Report (DOC: 24.5 KB)
- Ombudsman Worksheet & Log (DOC: 27.5 KB)
- Press Release (DOC: 23.5 KB)
Texas Association Ombudsman Materials
- Ombudsman Program Overview (DOC: 38.5 KB)
- Ombudsman Do's and Don'ts (DOC: 45 KB)
- Ombudsman Training Presentation (PPT: 1.09 MB)
- Tips for Communicating with an Angry Phone Contact (DOC: 32.5 KB)
- Discrimination Issues, Public Trust and Specialty Fields (DOC: 50 KB)
- Role Play #1 (DOC: 66.5 KB)
- Role Play #2 (DOC: 66.5 KB)
- Texas Contact Information (DOC: 38 KB)