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Skills Development

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Developing a Training Curriculum

  • Determine the organizational objectives
  • Assess training needs
  • Finalize the training objectives and budget
  • Select trainers
  • Select the training method(s)
  • Develop and administer the training programs
  • Evaluate the training

View detailed information about each of the recommended steps for developing a training curriculum.

Typical Topics of Employee Training

  • Communications -- The increasing diversity of today's workforce brings a wide variety of languages and customs.
  • Computer skills -- A necessity for conducting administrative and office tasks.
  • Customer service -- Increased competition in today's global marketplace makes it critical that employees understand and meet the needs of customers.
  • Diversity -- Usually includes explanation about how people have different perspectives/views and includes techniques to value diversity.
  • Ethics -- Today's society has increasing expectations about corporate social responsibility. Also, today's diverse workforce brings a wide variety of values and morals to the workplace.
  • Human relations -- The increased stresses of today's workplace can include misunderstandings and conflict. Training can help people get along in the workplace.
  • Quality initiatives -- Initiatives such as "Total Quality Management," "Quality Circles," and benchmarking require basic training about quality concepts, guidelines and standards.
  • Safety -- This is critical where working with heavy equipment, hazardous chemicals, and repetitive activities, but can also be useful with practical advice for avoiding assaults.
  • Sexual harassment -- Usually includes careful description of the organization's policies, especially about what are inappropriate behaviors.

Programs and Educational Opportunities for AEs

When possible, participate in association-related educational conferences, such as NAR's Association Executives Institute (AEI) and Leadership Summit, American Society of Association Executive (ASAE) meetings, and state association-sponsored AE learning opportunities.

All REALTOR® association executives should encourage their staffs to complete the REALTOR® Association Management (RAM) Self-Study Course and to create a professional development plan that ultimately leads to the successful attainment of the REALTOR® association Certified Executive (RCE) designation.

The RCE designation is the hallmark of REALTOR® association management professionalism and proves that designees have a mastery of the skills necessary to successfully operate a REALTOR® association.

Training Vendors and Resources

General Management and Professional Training 

Disclaimer

Outside vendors are not related to or endorsed by the National Association of REALTORS®. Links are for informational and research purposes only. 

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