Resources from NAR's Mediation Training Seminars

All member associations of the National Association of REALTORS® offer mediation as a service to their REALTOR® members.

The National Association has developed the following training materials to assist boards in meeting this requirement.

These materials are taken from the “Mediator/Mediation Training” seminars conducted by the National Association. The National Association acknowledges the efforts of Lynn P. Cohn, Senior Lecturer, Northwestern University Law School for her contributions to the materials and simulations used in this training.

We suggest that you review the information on the National Association’s Mediation Initiative (#2 below) before using the rest of the material. This document provides a concise history of the requirement that member boards offer this valuable service to their members.

Questions concerning these materials, or on NAR’s mediation policies, may be addressed to the Member Experience team at 312-329-8399 or by email to NARpolicyQuestions@nar.realtor.

PSTM Resource Database: Look in this database to find mediation instructors to teach a class locally, or a mediation officer to help settle a dispute.

Download all materials (ZIP file, 363 KB; contains 33 files)

1. Introductory Information
2. NAR Mediation Initiative
3. Agendas:
   — Agenda for four-hour program 
   — Agenda for seven-hour program
   — Agenda for two-day program
4. Mediation Training Tips/The Big Picture
5. Mediation Training Tips/Setting Up a Demonstration
6. Mediation Training Tips/Communication Skills
7. Key Communication Skills overview
8. Training Tips/Negotiation Skills
9. Negotiation Skills/PowerPoint Presentation
10. Distinguishing Positions and Interests
11. NAR Mediation Model
12. NAR Mediation Model/PowerPoint Presentation
13. Mediation Process and Strategies
14. Bringing Mediation Home
15. Bringing Mediation Home/PowerPoint Presentation
16. One Mercury Drive/Procuring Cause Simulation
17. Greediacre Mountain/Mediation Simulation
18. Twin Rivers Road/Procuring Cause Simulation
19. Quick Stop Strip Mall/Mediation Simulation
20. 1150 Stockton Drive/Mediation Simulation
21. Encouraging Reluctant Parties to Use Mediation Exercise (Based on Twin Rivers Road Role Play)
22. Mediator Hot Seat
23. Negotiation Skills
24. Negotiation Skills/PowerPoint Presentation
25. Articles/Resources
26. Sample Mediation Forms
27. Evaluation Forms
28. Coaching on Evaluative Mediation
29. Coach's Feedback Form
30. Mediation Checklist
31. Mediation Introduction